The Courteous Bus Driver

Sometimes I will take the bus to get from point A to point B. Public transport is quite efficient here and I can check the bus schedule on the net. Last week I took a bus. I sat in front of the bus as I was carrying baby and a stroller.
I like to observe people coming in or out of the bus or look out the window when I am on the bus. On that particular day, there was an old woman who wanted to get off the bus at one stop but she had difficulty bringing a large shopping bag on wheels down the steps. I wished I could help her but I could not leave my baby on the seat alone. Fortunately for her, the bus driver offered to help and the old lady managed to get off without a hitch after he turned off the bus engine and carried the black trolley bag down for her. She thanked him and remarked to him, "What will I do without you."
A few stops further, a student with deep blue eyes and an American businessman in a yellowish tan colored suit came on board. The student wanted a discounted fare. The bus driver explained to him that he would have to apply for the student card first and showed him the poster about how to apply behind his driver seat. The American wanted to go to the city somewhere and the bus driver said they were headed that way. I knew he was an American from his accent and he was phoning somebody on his mobile about his frequent flyer points what have you, and probably everyone on the bus could have heard his whole conversation of wanting to upgrade to a business class. Then a woman came on at another stop and asked the bus driver whether she is on the correct bus route and which bus should she take after that. The bus driver said she should take bus 333 after that but wasn't sure which side of the road she had to wait for it so he called someone on his phone to confirm before he gave her a definite answer. I was quite impressed with the bus driver's level of professionalism in helping his passengers (not to mention he did offer to help with my stroller down the bus). Bus drivers could be helpful and yet be quite punctual. Hence, being helpful to people isn't an excuse to be late. I don't know if the bus drivers in KL help people in this way at all as I am not a frequent commuter. The buses in KL seems quite crowded especially during peak hours and the safety and well being of passengers are not their utmost priority as the doors are sometimes left open and the bus driver will start driving even if you have not found a good seat to sit yet.